Course structure
Topics include:
• Introduction to quality.
• ISO 9001 and ISO 19011 the process aspect.
• Planning an audit.
• The purpose of the Quality Manual.
• The role of the checklists.
• Organizing an opening meeting.
• Performing an audit.
• Organizing a closing meeting.
• Recording non-conformities.
• Auditing reports.
• Evaluating corrective action.
• Continuing assessment.
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